SOMOS Community Care - Bronx, New York

Marwa H

I am not sure what kind of health care organization that has absolutely no one answering the phone in it? My son is disabled and is receiving services through this vendor and for the past 10 days me and the home care services provider have tried numerous times to call them and leave messages for them requesing call backs. No matter what extension you press, you will find no one to answer your call or call you back. I have filed an official complaint against them with the insurance company. It is unfair for disabled kids to not be able to receive much needed services just because of organizations that failed to fulfill their simplest obligations towards patients, which is merely answering the phone and helping people.

Jackie Thompson

Had appt today for booster. Lost for a good 45 minutes. Finally reached someone at SOMOS, supposedly address given was wrong. So receive correct address. Get there, am told, no vaccines being given there today. What the heck. Wasted my whole day. A text or call is not too much to ask for.

E C

They do great things for the community but an absolutely train wreck of an organization and I question whether the funding for the COVID vaccine/booster is being mishandled.

Summary: Scheduled a vaccine at "Maspeth Fleet - Pop Up Vaccine Site" located at 58-70 58th Street Flushing NY 11378 and it DOESN'T EXIST. They don't update their site so people are wasting their time booking and going there instead of going to a real site. Organization was informed previously that there was an issue but did nothing to correct the error.

Full Story: They're offering the vaccine and testing at various locations so I SCHEDULED and went to the "Maspeth Fleet - Pop Up Vaccine Site" located at 58-70 58th Street Flushing NY 11378. I arrive 15 minutes early as instructed on the confirmation and it's a commercial area with nothing but warehouses. Others arrive and we're all pretty confused because we can't find the place. We all try and call the number listed and of course no one picks up so a few of us walk around the block in the hopes that maybe the address was wrong. After 30 minutes we FINALLY get in touch with a sweet lady in customer service (only 1 person working in the call center) who apologized and said the ADDRESS WAS WRONG, it's supposed to be 57-49 58th Place!!!! We go to the "CORRECT" address and it's a DOT facility with nothing else around it. We ask an employee and they have no idea what we're talking about, saying that it definitely would not be inside the building. So we spend another 15 minutes trying to contact the customer service person again and it turns out that Pop Up was a NO SHOW but the website still allowed people to book.

Letty

Had the worst experience of my life in a four hour wait line at the 180 train station… Somos was extremely unorganized and allowed their workers to skip lines for Covid testing at the end of the day they were doing this the entire day we found out they were letting people skip the line because they worked for somos the nepotism was unbelievable and in your face and then because we said something about it we didn’t get a call back with a result completely unorganized no social distance practicing elderly people standing up barely can make it on the line such a bad experience never again. The worst service please don’t use them.

Deidre M Raver

Somos in the Bronx refused to give teachers timely test results during the pandemic, giving us a phone number to call. I was put on hold for over an hour, families directly notified me when their children tested positive. Why would a city funded organization treat teachers like that, risking the safety of students? What a terrible thing to do to teachers, so shameful.

Leσ

I was scheduled to get booster shot this morning at a pop up location in Jackson Heights. I waited at the location more then 1 3/4 hours after appointment time, no one showed up. No one answered the phone, it was cold & I left fustrated and empty handed.

Jhoselin Paredes

By far the most disorganized system. I received a booster vaccine from one of their sites and now my school is saying I’m not registered in the NYS database. I’ve been trying to get this situation fixed for the past month and no representative helps me, they either don’t answer or say they’ll call back and never do. I’m at risk of getting expelled for “forgery” because they don’t believe I actually have the booster which is a requirement at my school.

S

Made an appointment for the Covid antibody test. The line was around the block (well over an hour) and even if you have an appointment you have to wait in the line. The person in charge of the queens site was rude and unprofessional. The site is poorly run and if you’re going to use your insurance for the test I suggest you go elsewhere. I wasted time and money getting there only to have to go elsewhere.