Range USA Mentor - Mentor, Ohio

maxelliott _

I had a great day and lesson at range USA. Everyone was very friendly and helpful and Rick was very good at teaching gun safety and giving advice where needed.

Would highly recommend especially for non US citizens on holiday.

Kro West

Entered the place super friendly. Asked to do some basic shooting. Handed over all the documents and details needed… But was sent out because of the so called boss. The older gentleman that helped me was the best, but the manbun “boss” told him to “send me out”. There was not a single reason to do that. Not sure what his problem is. Weird way of doing business.

Update on september 6th after company reply:
First if all thanks for taking my review serious and contacting the store. I find it hard to believe that he meant “send them out” in the way of sending us to the shooting range. He was very unprofessional and uninterested. Maybe he had a hard day or something but still not nice of how we acted towards me and my cousin. We both were very friendly from the moment we entered the store till leaving the store. You can ask the older gentleman with the glassed behind the counter. We even made a little talk with him even after hearing the words “send them out”. If that boss/manager meant it in a good wat he definitely could be more polite and friendly. He didn’t even came to us, didn’t smile nor greeted us.

I’m willing to edit my review stars if this is actually a misunderstanding but as I stated before, the way he acted and behaved… I think he is trying to turn things around. I really hope for the employees there that he is acting more friendly and nicely towards his employees because he seemed quite irritated as well when the older gentleman asked about the rules for shooting for non-us citizens.

Once again. Thanks for replying.

Update October 18, 2024:
Went back to this place hoping things would be different this time… I have to say, absolutely amazing experience. Me and my cousin were welcomed and helped very politely and professionally. All the employees were very nice. Tom the range instructor was amazing! Such a helpful and lovely person. If I had to name something “bad”, it would maybe be the fact that you have to pay for each single rental gun between $20 and $25. Together with the ammo that you have to buy from them, it can become very pricey when you want to try out multiple guns.

Changing my star rating from 1 tot 5 because of the latest experience. I hope you guys continue to provide a good customer experience. Thank you!

Katie Peklay

This was my first firearm. My trainer was awesome. He was very professional, knowledgeable and offered a lot of tips and tricks that assisted me with handling my particular firearm. Definitely recommend the one-on-one training it's worth the cost. I feel a lot more confident and safe with handling it.

Kimberly Kaste

The husband and I have been coming here for almost a decade. He's a vet and I'm in a law enforcement position. Haven't been a while so we decided to stop, wanted to add to our collection. Found exactly what I wanted. My husband got someone to help him quickly. Me? I stood there. Waiting. 1 employee helping someone from the range and the others talking among themselves. The 1 kept looking at me but they didn't seem to want to be bothered by helping me. He did finally come over to help my husband after I gave up. I didn't know guns and ammo had a sexual preference but apparently the staff does. I've bought more guns from this establishment than my husband has and came quite frequently to the range in the past because the previous staff was always great. I'm glad we canceled our memberships.

Dave

Went to purchase a firearm went through all of the papers and questions. I am a legal buyer and when they ask you on the form for your email and phone number it said email is optional. The short guy with the beard that has been there for a long time told me he had to have my email address for a second contact. I told him I would not give the email. It was optional on the form, and he refused to sell me the firearm. This place is very invasive to your privacy. I have had other experiences here, where I brought a brand new firearm in to see what they would give me on a trade-in, and they slammed. The slide forward with the release without ammo in it dry. Had no respect for my firearm whatsoever. I went somewhere else and bought the firearm. And I refuse to do any business with this place again. I tried them after many years after they were point blank, and the one guy is the same staff. Terrible experience.

Travis stigall

Definitely had a pleasant experience shooting there today. I am somewhat new to the area so I am checking out all the different ranges and trying to decide where to get a membership. This is my favorite so far, I am more than likely going to be getting a membership at this location. The range safety girl was very pleasant and fun to talk to. Just have one more place I plan on going first. But I will 100% be back.

Teresa Reichek

Wayne was so knowledgeable and made me feel comfortable from the start. He’s clear, concise and easy to talk to. By the end of the 90 minutes I was firing with accuracy and a new level confidence.

Jeff

Go to Great Lakes outdoor, or summit armory, this place is WAY too corporate, ever since the change of names from point blank to range USA they’ve gone way down hill, now I walk in and the cost of ammo is higher for non members vs members. It’s like the whole idea is to be all members as much as possible. I won’t go there anymore. They are shooting themselves in the foot.