Clothes Mentor Mayfield Heights, OH - Mayfield Heights, Ohio

Natasha Schwartz

Such a great experience! I had a recent experience at a resale shop for kids and it was just horrible so I kind of had PTSD walking into another one. This experience could not have been better! From the moment I walked in the staff was friendly and professional. They took my bins and said it would be about 20 minutes. My husband and I had another errand so we left to do that. I received a text 10 minutes later that it was ready! When we came back again the staff was friendly and professional. They gave me my bins with what they didn't buy ( I had some out-of-season items that they said to check back when they were buying) and my offer, with an itemized receipt! Cash in hand I left very pleased with the entire experience! Next time I'll make sure I have time to shop too!

Nia Warnell

5 years later and still rude and unprofessional to customers. LUCKILY I wasn’t the one selling/shopping but I was there with a friend who was nothing but nice a respectful and she was still treated her like trash. I had this same experience 5 years ago the first and last time I tried to sell there too. I was actually accused of bringing in a fake Lv skirt even though I picked it out at Saks myself. The employee looked at it for all of 3 seconds and I’m pretty sure I left a review about it back in 2019 too! As someone who shops at the Dior store in Saks frequently they’d never in a million years treat customers like that. Most of the employees at CM dress completely outdated and take stuff that hasn’t been in style in a very long time it was actually so egregious and audacious I had to laugh. I told my friend to forget it and I ended up giving her cash for the clothes to help her out instead. You can tell they don’t really care about staying on trend or knowing the trend and are judging people because they’re coming in selling clothes for extra money. Wrong types to be working in resale business. Just a bad experience all around and you can tell that the other peoples rude experiences are real too because of how unprofessional, combative and condescending the businesses is responding to the bad reviews lol! Stay away!

Shirley Straughter

I do not care for clothes Mentor as far as doing Consignment with them.
I Also
do not like the coldness there with the workers that work there not friendly at all.
I Used to buy clothes there. But when it comes to can bring things there with the price tickets still on there and they only want to give you 2 or $3 for your items so I will not be buying anything else at this location on
Mayfield road.
Honestly the Items I bought there wasn't a lot better shape than some of the Items that they try to sell.
Has happened to me a few times at this location.
It's Something that's not right.Does going on at this location and I don't like it so I will not be going back.

Georgina Georgina

Long time customer here! I have always been greeting with a warm welcome! The store is always clean,and always reasonably priced items. This is always my go to spot when I’m looking for a unique look for any special occasion! Thank you guys!

Cathy Bailey

Came to the reviews to see if anyone had the same experience as I did and unfortunately, I wasn’t wrong. The amount of money they offer you for your items scream, “ARE YOU KIDDING ME?” I brought in 8 pairs of shoes barely worn, including a pair of ankle boots, never worn. The shoe brands were Jessica Simpson and Giani Binni, which we know are not cheap. They couldn’t accept four pair because they were out of season and claimed one pair had “dirt” on the bow. There was no dirt, but ok. So that left 3 pair including the brand new pair of leather ankle boots. The offer was $11.60. FOR THREE PAIRS of shoes in great shape. That was very disappointing and not even worth the time to gather up my things nor the gas to drive there.

Donna Cipriani

This store never disappoints. It is my "go-to" store before I go anywhere else. I always find a lot of name brand items. The store is very organized by size and colors. The staff is very helpful and courteous! I highly recommend!

Brielle Brown

I am very disappointed in this place!!! Today I was discriminated against not just today but previously. I tried to give them a second chance and it backfired!! When checking in this lady whom has a short wig & green blouse & green loafers checked me in & smirked at me for coming in. Not welcoming at all & didn't speak! I overheard her call the whole store to the computer to see my selling history on the computer not to mention they were ignoring the customer who needed there help in front of them to gossip about me. Look I make more money in a day selling at these places then they make bi-weekly and that’s were the jealous comes in as to why shes tallying up my money from all the times I sold items!! This woman told the girls that I just sold a few days ago at another location!! “You dont have to take anything honestly its really up to you!!” I will say the dark skinned woman in pink was very sweet! The white woman next to her was quite soaking things up. The woman in pink said “she didn’t mind going through my items as it is there job to do so!!” I walked up to her and told her it’s ok she didn’t have too and politely grabbed my stuff back!! She felt bad of how she treated me and said she’s sorry I was mistreated and she had no idea why she showed the whole store my selling history!! I left smiling & unbothered realizing it’s a mental illness & identifying the narcissist behavior in plain sight & walked out. Nonetheless; I have online closets that I sell my items and when I have no room for it. I sell my overflow clothing to places like clothes mentor & Plato’s closet. I have a masters degree in psychology , 2X author & I’m a content creator who has 30 thousand followers on all social media platforms. I’ll be sure to get the word out that this place discriminates on young black woman!!! The lady in green is extremely miserable and unhappy with her life!! That it’s effecting the way she interacts with customers!! Won’t be back!!

Darwin Fan

Brought in 13 pair of brand new in box women's shoes today with a marked retail price a bit over $500.

Their offer was $54 which I thought was a bit low, I would've accepted $80, but I get it, it's resale: buy cheap, sell high.

What I didn't appreciate about this experience was the utter lack of customer service skills exhibited by all three employees there. No greeting, no acknowledgement of my presence, nothing.

They also left all 13 pairs of shoes on the counter opened and i hade to repack them without anyone stepping up to help or anyone expressing any sign that this was their job, not mine.

Would never even consider going back to the store. I can deal with lowball offers, it's to be expected, but at least greet me a smile as you try to rip me off.